Information on Trading with Simpower Ltd
Simpower Ltd’s (“Simpower” or “Supplier”) standard terms and conditions shall apply to all invoices. By placing an order on the Supplier the Customer endorses these terms and conditions – click to view Simpower’s full Terms and Conditions.
Simpower’s terms and conditions override those of the Customer. As the Supplier Simpower will remain the sole arbiters to the terms of the sale. Acceptance of an order by the Supplier in no way contracts acceptance of any terms and conditions implied by the Customer on their purchase order.
The Following Information Is Extracted From Simpower’s Full Terms And Conditions Of Sale For Quick Reference:
“Goods” – includes “Finished Goods” purchased from a third party for on-supply, “Cells” means single cells as supplied to Simpower from their supplier, “Packs” that have been assembled by Simpower from single cells as either standalone goods or build into existing/new equipment, “Services” as undertaken.
“Customer” – means the person named as Customer purchasing the Goods.
“Supplier” or “Simpower” – means Simpower Ltd the assembler/supplier of the Goods or Services.
The Supplier offers the following Warranties:
Finished Goods – 12 Month factory backed warranty as long as the Finished Goods have not been tampered with. The Supplier accepts no responsibility due to incorrect selection and installation.
Cells – In any case where a defect due to unfitness for the purpose (as specified by the Supplier) unsafeness or unacceptable appearance, appears in single cells, the Supplier will replace these within a period of 7 days from the date of purchase. Cells are only guaranteed for 6 months if un-tampered with.
Packs – In any case where a defect due to faulty design or workmanship appears in the Goods within a period of 12 months from date of purchase and such Goods are returned to the Supplier within that period the Supplier will make good such defect at its option by replacement or repair. (However cells within a Pack are only guaranteed for 6 months if un-tampered with).
If a replacement is deemed to be appropriate, the warranty period is considered to have commenced at the date of the original sale and not the date of the replacement being sent.
The Supplier will not be liable for any defect in or damage to goods arising from the failure of the purchaser or any other person to use the goods for the purposes for which they are intended and/or as stipulated by the Supplier or arising from the negligence of the Customer or any other person. The Supplier will not refund the Goods simply because the Customer changes their mind or the application that it was intended for is found to be faulty and the Goods are working as intended.
Notwithstanding the provisions of clauses above hereof it is hereby agreed and declared by the Supplier that in any case where the foregoing provisions are contrary to the provisions of the NZ Consumer Guarantees Act 1993 and which, in terms of the said Act, cannot be modified by agreement between the parties, the foregoing provisions shall be modified in the manner and to the extent necessary to comply with such provisions of the said Act. Where the Customer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply.
All Goods to be returned must have Return Authorization Number issued by the Supplier. The issue of a Return Authorization Number does not guarantee that the Supplier will accept the return. Please contact the Supplier immediately to discuss the reason for the return prior to sending so that the return can be authorised. Non Faulty Returns will also require a Return Authorization Number and must be returned within 7 days of delivery. The returned item must be in saleable, un-opened and resalable condition, and may be subject to a minimum 20% restocking fee. Freight charges will not be credited under any circumstances.
Products with missing accessories, damaged or open packaging cannot be returned.
Faulty Returns will require a Return Authorization Number within 7 days. Refund will be given if the Goods are deemed faulty, or a maybe replacement offered. If the faulty return is outside that period, then the Customer will have to apply for warranty procedures. Freight charges will not be credited under any circumstances.
Problems with orders
In the unlikely event your order does not arrive containing the correct goods please do the following:-
Check the package/s completely. Small goods will be inside sealed bags or cartons and may have shifted in amongst the packaging material.
Check the number of packages you are receiving on the consignment note signed for when the goods were received.
When signing for packages have your staff print their name clearly on the consignment note. In addition ensure you are signing for the correct number of packages. This can save a lot of problems when looking for packages received in larger companies.
If your goods have not arrived when expected or you are missing cartons please inform us immediately by telephone or email. Our carriers have Internet based track and trace facilities. Our staff will check and advise you of the situation as quickly as possible.
Every endeavour will be made to ensure your delivery is made in accordance with the time frames published on an item on the website which is generally 2-14 days, however, the Supplier cannot be held accountable for delivery details that are outside of its control.
Due to IATA regulations some products will be unable to be supplied to countries outside of New Zealand without going through all of the proper channels.
Orders may be placed via our website or by email. Details can be found on the Contact Us page of our web site
Errors or Omissions
The Supplier is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement. The Supplier shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The Supplier will notify the Customer promptly of any error or omission discovered, and gives the customer the option of returning the goods for a full refund.
All orders placed with the Supplier are non-cancellable although reasonable cancellations will be accepted by the Supplier. An order is a contract (within the terms set out by the seller) between the buyer and seller be it verbal or by other means. A contract and its obligations can be enforced by the courts. Order requirements such as the customers need to raise an official purchase order or orders placed without the appropriate signature as required by the buyer are the customer’s responsibility.
Payments can be made via various means within New Zealand: credit card (MasterCard or Visa Card), pay pal and direct bank deposit. The Supplier’s name, Simpower Ltd, will appear on all invoices, statements and purchase documentation, including, but not limited to bank statements, credit card statements etc.
Direct bank payments should be made to:
- Simpower Ltd
- 80 Queen Street, Auckland NZ