In any case where a defect due to faulty design, or workmanship appears in the goods within a period of 12 months from date of purchase and such goods are returned to Simpower within that period, Simpower will make good such defect, at its option, by replacement or repair. (However cells are only guaranteed for 6 months if untampered with).

In any case where a defect due to unfitness for the purpose (as specified by Simpower) unsafeness or unacceptable appearance, appears in goods within a period of 7 days from the date of purchase, or 21 days if supplied to countries outside of New Zealand,  and such goods are returned to Simpower within that period Simpower will make good such defect at its option, by replacement or repair.

Simpower’s liability for any defects in goods of whatsoever nature and howsoever arising will (subject to the clause below) be limited to its obligations in the circumstances stipulated in the clauses above hereof and such liability will be in lieu of any other warranty express or implied, statutory or otherwise, and in particular and without limiting the generality of the foregoing Simpower will be under no liability for consequential losses arising out of or in connection with any defect in goods.

Simpower will not be liable for any defect in or damage to goods arising from the failure of the purchaser or any other person to use the goods for the purposes for which they are intended and/or as stipulated by Simpower or arising from the negligence of the purchaser or any other person. Simpower will not refund a battery pack simply because the purchaser changes their mind or the product the pack was intended for is found to be faulty and the battery pack is working as intended.

Notwithstanding the provisions of clauses above hereof it is hereby agreed and declared by Simpower that in any case where the foregoing provisions are contrary to the provisions of the NZ Consumer Guarantees Act 1993 and which, in terms of the said Act, cannot be modified by agreement between the parties, the foregoing provisions shall be modified in the manner and to the extent necessary to comply with such provisions of the said Act.

All returns must be authorised.  Please contact us immediately to discuss the reason for the return prior to sending so that the return can be authorised.  Goods returned without authorisation number may be be accepted may be returned to the sender at the senders cost.

Terms and Conditions

Terms and Conditions are as per the back of our invoice and a copy can be viewed by clicking here.  This is in addition to the information above and the information below.

Goods are ex works Auckland, New Zealand, unless prior alternative arrangements have been made with and approved by Simpower Ltd.

Placing Orders

The standard terms and conditions of Simpower limited shall apply to all invoices.  By accepting delivery of any order placed on Simpower Ltd the Buyer endorse these terms and conditions as stated on the back of the invoice.  Simpower will override any terms and conditions placed by the buyer. As the seller we remain the sole arbiters to the terms of the sale. Acceptance of an order by Simpower Ltd in no way contracts acceptance of any terms and conditions implied by the purchaser or their purchase order.

Orders may be placed verbally via phone, by fax, via our website or by email. Details can be found on the Contact_Us page of our web site. An order form is also available by clicking here should you prefer to print it out and fax it to us.

Minimum order value

Simpower is a wholesaler who also sells direct to the public and as such as no minimum order value.

Problems with orders

In the unlikely event your order does not arrive containing the correct goods please do the following:-

Check the package/s completely. Small goods will be inside sealed bags or cartons and may have shifted in amongst the packaging material.

Check the number of packages you are receiving on the consignment note signed for when the goods were received.

When signing for packages have your staff print their name clearly on the consignment note. In addition ensure you are signing for the correct number of packages. This can save a lot of problems when looking for packages received in larger companies.

If your goods have not arrived when expected or you are missing cartons please inform us immediately by telephone ore email as early as possible. Our carriers have internet based track and trace facilities. Our staff will check and advise you of the situation as quickly as possible.

Payment

All orders placed with Simpower are non-cancelable although reasonable cancellations will be accepted by Simpower. An order is a contract (within the terms set out by the seller) between the buyer and seller be it verbal or by other means. A contract and its obligations can be enforced by the courts. Order requirements such as the customers need to raise an official purchase order or orders placed without the appropriate signature as required by the buyer are the customers responsibility.

Payments may be made via various means. Simpower will accept payment within New Zealand via cash, cheque (non clearance will incur additional charges), and nationally and internationally via credit card (MasterCard, Visa Card or American Express) or direct bank deposit.

Direct bank payments should be made to:

Bank Account Name:   Simpower Ltd
Bank:                          BNZ
Bank Address:            Queen Street, Auckland NZ
Sort Code:                  020290
Account number:         0158745-00
International code:       BKNZNZ22